dg33's Privacy Policy

2.1 Service Operation and Improvement

Your collected information is used to smoothly operate dg33's core services. This includes account creation and management, transaction processing, provision of gaming services, and technical support. We analyze gaming behavior to further improve the user experience and provide personalized recommendations and offers.

2.2 Security and Fraud Prevention

Information is used to ensure the overall security of your account and the platform. We use automated monitoring systems to detect and prevent unauthorized access, money laundering, and other fraudulent activities. When suspicious activity is detected, the legal obligation to notify the relevant authorities is fulfilled.

2.3 Legal and Regulatory Compliance

dg33 complies with applicable laws and regulations. Your information may be used for identity verification (KYC — Know Your Customer), age confirmation, and fulfilling relevant legal obligations. There is an obligation to disclose information when required to comply with legal orders or the demands of regulatory bodies.

2.4 Communication and Support

Your contact information is used to send important updates, security alerts, transaction confirmations, and promotional information. Our 24/7 support team uses your account information to provide fast and effective assistance. You can opt out of promotional communications at any time.

3.1 Service Provider Partners

To operate our services, we work with certain trusted third parties, such as payment processing services (bKash, Nagad, Rocket, Upay and related banking partners), game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others), and technology infrastructure providers. These partners receive only the information necessary to provide their specific services and operate under strict confidentiality agreements.

3.2 Legal Obligations

It may be necessary to disclose information in accordance with court orders, lawful requests from law enforcement agencies, or directives from regulatory authorities. In such cases, we provide information only when legally required to do so and, where possible under applicable law, attempt to notify you in advance.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, it may be necessary to transfer user information. However, in such cases, the new operating entity will be bound to comply with the terms of this privacy policy. We will notify you in advance if such a change occurs.

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device that help our website remember your preferences. dg33 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions, security verification, and running core functions.
• Functional cookies: Saving language preferences, gaming settings, and personalized experiences.
• Analytics cookies: Understanding platform usage and improving services.
• Security cookies: Detecting fraudulent activity and ensuring account protection.

4.2 Cookie Controls

You can control cookies through your browser settings. Please note that disabling essential cookies may prevent some core functions of the platform from working correctly. Rejecting analytics cookies will not affect your ability to use the platform.

5.1 Steps in the Event of a Data Breach

In the unfortunate event of a data security breach, dg33 will notify affected users as quickly as possible. We will investigate the cause of the breach, take steps to limit the damage, and notify the relevant authorities in accordance with applicable law. You will also be advised on protective steps to take.

dg33 retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

• Account information: For the entire period the account is active and for the legally required period after it is closed.
• Transaction records: For the period specified under financial regulations.
• Communication history: For the period necessary to improve the quality of support services.
• Gaming history: For the period specified for responsible gaming analysis and legal compliance.
• Technical logs: For a limited period for security review purposes.

After the specified period, information is securely deleted or anonymized so that no individual can be identified.

7.1 Right of Access to Information

You can view at any time what information we hold about you. By logging into your account and going to the personal information section, you can see the details of your stored information. You can contact our support team for more detailed information.

7.2 Right to Correct Information

If there are any errors or inaccuracies in your stored information, you can request that they be corrected. Some information can be updated directly through account settings, while changes to important information may require assistance from our support team.

7.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may not be possible to delete before a specific time due to legal obligations, ongoing disputes, or security-related reasons. Information that is legally required may remain stored even after an account is closed.

7.4 Right to Object to Processing

You can object to the use of your information for marketing purposes and stop promotional communications. However, it is not possible to stop processing that is necessary for service operation and legal compliance, as this is a precondition for using the platform.

7.5 Right to Data Portability

You can request to receive your information in a structured, commonly used format. We will provide as much assistance as possible in fulfilling this request. Send any requests related to this right to [email protected].

dg33 may update this privacy policy as needed. In the event of changes:

• Registered email addresses will be notified before significant changes.
• The "Last updated" date on this page will change.
• A notification of important changes may be displayed when logging into the platform.
• Continued use of the platform after changes will be considered as consent to the new policy.

We recommend that you review this policy regularly so that you are always informed about how your information is being managed.

If you have any questions, concerns, or requests related to your data rights regarding this privacy policy, please contact us. The dg33 support team is available 24/7 to assist in both Bengali and English.

We take your contact seriously and will try to respond as quickly as possible.